Policies and Pocedures
Net, credit card, C.O.D. cash or C.O.D. company check accepted. Terms request of C.O.D. cash or credit card allow us to begin shipping immediately. Net and company check terms require three references and a credit check.
Orders received by 1pm EST will be shipped the same day, providing your account is in good credit standing. Any order placed between 1pm EST and 3pm EST is guaranteed to ship within 24 hours. Orders placed after 3pm EST will ship the following day. Orders shipping out of our West Coast location must be placed by 5pm EST to guarantee same day shipping. Orders totaling $750 or more (excluding tires) will be shipped free of charge within the 48 contiguous states. Any orders including tires must have a combined total of $1250 to qualify for free shipping. For shipping outside the continential United States or for upgraded delivery options, call your sales person for an exact shipping quote.
For most orders we ship UPS or common carrier depending on size and weight. Our common carriers of choice are R&L, Conway or Roadway. We have access to 37,133 delivery vehicles in all 48 contiguous states. We always ship to assure the fastest regular delivery available.
All merchandise returned for credit must have prior authorization. Returns WILL NOT BE ACCEPTED without a Return Goods Authorization (RGA) number. The RGA number must be written on the packing slip. DO NOT write the RGA number on the carton or merchandise. All returns must be shipped to us freight prepaid. Returns for restock can not exceed 4% of ANNUAL PURCHASES. If return requests are within 4% of annual purchases, you can return any stocking number within 30 days of invoice. After 30 days from date of invoice and within 4% of annual purchases, a 10% restocking charge will apply. Any part purchased more than one year from the return request date is not eligible for return regardless of the above parameters. Merchandise must be in resalable condition and in original packaging. Returns may be subject to a re-boxing charge. SPECIAL ORDERS AND RAW PARTS ARE NOT RETURNABLE UNDER ANY CIRCUMSTANCES. No return on merchandise that has been discounted by the manufacturer. Return credits will be applied to your account balance or towards future purchases.