SportTruckUSA-FOX

Sport Truck USA Dealers and Customers,

As this pandemic continues to reek havoc on both the public health and safety as well as the economy of this country it is clear that every business has been affected. With that said we thank all of our dealers and customers for their continued support and patience during this difficult time. The state of Michigan has extended and expanded its Stay Home, Stay Safe order which is now in affect through the end of April. While this has forced us to take additional measures to limit staffing across every department, the silver lining here is we are still open for business and are beginning to ship product daily again.

 

Shipping Resumes – As we resume shipping orders we will still be doing so with a very limited staff. The backlogged orders have begun to be processed first in the order received up through the new orders being placed. While this will take some time to get caught up, please allow for up to 7 business days at this time for in-stock item orders to ship out. Some orders will ship the following day. It’s all based on daily volume and order sizes. Obviously this will improve as we work through the backlog of orders.

 

Business Hours –  Business hours have been updated to Monday - Friday from 9am - 5pm EST. Our sales, tech support, shipping, marketing and accounting departments will be available. It should be noted that email continues to be the preferred method of communication as the majority of staff is working remotely.

 

Staffing – At this time several temporary staffing changes have been made. If your sales representative is currently not available another has already been assigned to you temporarily and will be monitoring all emails hourly. You are welcome to continue sending your emails to your regular sales rep, the emails will be forwarded to the sales rep currently handling the territory. Please see the list below of available sales staff currently available to assist.

 

General Sales – sales-bds@ridefox.com | sales-zone@ridefox.com | jks@ridefox.com

General Tech Support – tech-bds@ridefox.com | tech-zone@ridefox.com

General Marketing –  marketing-bds@ridefox.com | marketing-zone@ridefox.com

 

Inside Sales - Jason Shellhaas | Chris Lytle | Nate Moore | Brandi Raymond | Jason Goodwin | Josh Mannes | Mike Maloney

Tech Support - Andy Hazel | Randy Wilson

Outside Territory Reps - Miles Henderson

 

Thank you,

Sport Truck USA Management

 

SportTruckUSA-FOX

Here at Sport Truck, we value our employees, customers, and distributors above all else. However, given the recent exponential spread of COVID-19 in Michigan, we will be temporarily shutting down all on-site activities, including shipping through at least April 13th. We will continue to provide as much remote service as possible, including a sales and tech support team to take orders and answer questions. Every sale will be shipped in the order it was received once we can safely resume operations. Our knowledgeable sales staff will be working safely from home and the best means of communication will continue to be through email. For a list of contact emails click here.

Since March 24, when the governor-issued Stay Home, Stay Safe Order went into effect, we have continued to manufacture and ship product with only 20% of our regular workforce. Those dedicated employees have worked with premium pay, on a voluntary basis, to ship current orders as quickly as possible.

While the state mandate has allowed Sport Truck to continue operating at minimal capacity as an essential business in the “Automotive, Transportation, and Logistics” sector, we cannot, in good conscience, continue to send staff into our facilities to manufacture or ship our products while the virus is a real and imminent threat in our area.

We understand not all our competitors will comply with these warnings and make these tough decisions. We ask for your understanding and support during this temporary closure. We are looking forward to getting back to business as soon as possible and to providing the quality product and service you expect.
We believe that keeping our employees home at this time is the right decision to do our part to help eliminate the spread of the virus, protect our employees, and support our local and state healthcare systems.

Stay Safe, Stay Informed.
Keep up to date on the latest information exclusively at sporttruckusainc.com

SportTruckUSA-FOX

COVID-19 Notice – Sport Truck USA Inc. and its affiliate brands remain open for business. For the safety of our employees, their families and our community along with compliance with recent Michigan orders we will be operating with limited staffing with several employees working from home to do their part to support day-to-day operations. Email is be the best form of communication during this time. We are shipping product and will do our best to ship product out quickly and on schedule. Shipping carriers are running at limited capacity during this time. We apologize for any delays and appreciate your patience. Be safe and stay informed.

Key Differences

  • Limited staff in the office along with many working remotely
  • All departments are running but with limited staffing
  • Normal hours
  • “Same day” shipping remains our goal, however delays need to be expected.
  • E-mailing is currently the most efficient method of communication
  • Please refer to the sporttruckusainc.com website for your sole source of updates

Sales – stusa-sales@ridefox.com
Marketing – stusa-marketing@ridefox.com